legal.terms_title

legal.terms_intro

1. legal.terms_s1_title

legal.terms_s1_p1

• legal.terms_s1_l1
• legal.terms_s1_l2
• legal.terms_s1_l3
• legal.terms_s1_l4
• legal.terms_s1_l5

2. legal.terms_s2_title

legal.terms_s2_p1

• legal.terms_s2_l1
• legal.terms_s2_l2
• legal.terms_s2_l3
• legal.terms_s2_l4

3. legal.terms_s3_title

legal.terms_s3_p1

• legal.terms_s3_l1
• legal.terms_s3_l2
• legal.terms_s3_l3

legal.terms_s3_p2

3 bis. legal.terms_ai_title

legal.terms_ai_p1

• legal.terms_ai_l1
• legal.terms_ai_l2
• legal.terms_ai_l3

legal.terms_ai_p2

legal.terms_ai_p3

4. legal.terms_billing_title

legal.terms_billing_p0

legal.terms_billing_p1

• legal.terms_billing_l1
• legal.terms_billing_l2
• legal.terms_billing_l3
• legal.terms_billing_l4
• legal.terms_billing_l5
• legal.terms_billing_l6

legal.terms_billing_p2

legal.terms_billing_p3

legal.terms_billing_acquirer

5. legal.terms_withdrawal_title

legal.terms_paid_only_note

legal.terms_withdrawal_p1

legal.terms_withdrawal_p2

• legal.terms_withdrawal_l1
• legal.terms_withdrawal_l2
• legal.terms_withdrawal_l3

legal.terms_withdrawal_p3

legal.terms_withdrawal_p4

6. legal.terms_refund_title

legal.terms_paid_only_note

legal.terms_refund_p1

legal.terms_refund_monthly_title

legal.terms_refund_monthly_p1

legal.terms_refund_annual_title

legal.terms_refund_annual_p1

legal.terms_refund_trial_title

legal.terms_refund_trial_p1

legal.terms_refund_p2

6 bis. Specialist Services — Hour Packs

MeigaHub offers specialist hour packs as an additional one-time payment service (non-recurring). These packs allow the user to receive personalized assistance from an assigned technical specialist.

Scope

Each pack includes a defined number of specialist work hours. Hours are consumed as the assigned specialist logs work sessions. Unused hours within the pack's validity period are non-refundable and non-transferable.

Pricing and payment

Pack prices are displayed on the pricing page with VAT included. Payment is made in full at the time of purchase through the enabled payment gateway, which is identified during checkout. There are no recurring charges or automatic renewal.

Card payments are processed by an entity outside MeigaHub: Comercia Global Payments Entidad de Pago, S.L. (Spanish tax ID B65466997), a payment institution supervised by the Bank of Spain for which CaixaBank, S.A. acts as agent, through the technical platform of Redsys Servicios de Procesamiento, S.L.; or Stripe Payments Europe, Ltd. when that is the active gateway. MeigaHub never sees or stores card details: they are entered directly in the gateway's own environment. How these entities process payment data is set out in the Privacy Policy.

Validity

Each pack has a defined validity period (indicated in the pack description, typically 30 to 90 days). Unused hours at expiration are forfeited without right to refund.

Work sessions

Sessions are logged in minimum 30-minute blocks. The specialist documents each session with a description, category, and date. The user can review session details in their panel ("My Services").

Account access

By purchasing a pack, the user expressly authorizes the assigned specialist to access their MeigaHub account in a limited capacity and exclusively to deliver the contracted service. The specialist operates under a confidentiality obligation.

Right of withdrawal

When buying a pack, the user expressly requests that the service start immediately, without waiting for the 14 calendar days to elapse. That request is collected before completing the purchase through a checkbox the user actively ticks, and it is recorded.

Requesting immediate start does not cancel the right of withdrawal: it is retained for the 14 calendar days of Art. 102 TRLGDCU. Under Art. 103(a), the right is extinguished only once the service has been performed in full, that is, once every hour in the pack has been consumed.

Pack refunds

Within those 14 days the user may withdraw from their panel or by sending the withdrawal form. If no hours have been delivered, the refund is complete. If hours have been delivered, the part proportional to what was already delivered is deducted and the remainder refunded (Art. 108.4 TRLGDCU). The refund is made by the same means of payment and within 14 calendar days of the notification at the latest (Art. 107.1). After the withdrawal period, or once all hours are exhausted, no refund applies.

7. legal.terms_s4_title

legal.terms_s4_p1

• legal.terms_s4_l1
• legal.terms_s4_l2
• legal.terms_s4_l3
• legal.terms_s4_l4
• legal.terms_s4_l5

8. legal.terms_s5_title

legal.terms_s5_p1

• legal.terms_s5_l1
• legal.terms_s5_l2
• legal.terms_s5_l3
• legal.terms_s5_l4
• legal.terms_s5_l5
• legal.terms_s5_l6
• legal.terms_s5_l7
• legal.terms_s5_l8

9. legal.terms_s6_title

legal.terms_s6_p1

• legal.terms_s6_l1_label legal.terms_s6_l1
• legal.terms_s6_l2_label legal.terms_s6_l2
• legal.terms_s6_l3_label legal.terms_s6_l3
• legal.terms_s6_l4_label legal.terms_s6_l4

10. legal.terms_s7_title

legal.terms_s7_p1

legal.terms_s7_free_title

legal.terms_s7_free_p1

legal.terms_s7_paid_title

• legal.terms_s7_paid_l1
• legal.terms_s7_paid_l2
• legal.terms_s7_paid_l3

legal.terms_s7_actions_intro

• legal.terms_s7_action1_label legal.terms_s7_action1
• legal.terms_s7_action2_label legal.terms_s7_action2
• legal.terms_s7_action3_label legal.terms_s7_action3
• legal.terms_s7_action4_label legal.terms_s7_action4

11. legal.terms_s8_title

legal.terms_s8_p1

• legal.terms_s8_l1
• legal.terms_s8_l2
• legal.terms_s8_l3

legal.terms_s8_p2

12. legal.terms_s9_title

legal.terms_s9_p1

• legal.terms_s9_l1
• legal.terms_s9_l2
• legal.terms_s9_l3
• legal.terms_s9_l4

13. legal.terms_s10_title

legal.terms_s10_p1

• legal.terms_s10_l1
• legal.terms_s10_l2
• legal.terms_s10_l3
• legal.terms_s10_l4
• legal.terms_s10_l5

14. legal.terms_s11_title

legal.terms_s11_p1

legal.terms_s11_p2

15. legal.terms_indemnity_title

legal.terms_indemnity_p1

16. legal.terms_forcemajeure_title

legal.terms_forcemajeure_p1

17. legal.terms_severability_title

legal.terms_severability_p1

legal.terms_pp_ref_p1 legal.privacy_title.

legal.terms_dpa_ref DPA · Liste des subordonnés.

18. legal.terms_s12_title

legal.terms_s12_p1

19. legal.terms_disputes_title

legal.terms_disputes_p1

• legal.terms_disputes_l1
• legal.terms_disputes_l2
• legal.terms_disputes_l3

legal.terms_disputes_p2

20. legal.terms_s13_title

legal.terms_s13_p1

[email protected]