Terms of Service

By accessing and using MeigaHub (hereinafter, «the Service»), operated by MEP Spain (hereinafter, «the Controller»), you accept these Terms of Service. If you disagree, do not use the Service.

1. Nature of the Service

MeigaHub is an AI language model (LLM) orchestration platform that allows you to:

• Interact with AI models through chat, Telegram, WhatsApp, Slack, and other channels.
• Connect your own LLM servers or third-party cloud APIs for AI processing.
• Configure automation rules, opportunity searches, and integrated tools.
• Schedule tasks, reminders, searches, and process information through intelligent agents.

2. Alpha Phase — Warranty Limitations

The Service is in Alpha phase. This means:

• No continuous availability or service level agreement (SLA) is guaranteed.
• Features may change, be added, or removed without notice.
• Errors, interruptions, or data loss may occur.
• The Controller shall not be liable for direct or indirect damages arising from use of the Service during Alpha phase.

3. Subscription Plans and Limits

MeigaHub offers various subscription plans (free and paid). Each plan establishes limits on:

• Maximum number of webhook clients and automation rules.
• Access to advanced features according to the subscribed plan.
• Maximum number of LLM servers connectable per account.

The Controller reserves the right to modify plan features and limits. In case of substantial changes to paid plans, affected users will be notified at least 30 days in advance.

4. Billing, Auto-Renewal, and Cancellation

Payments are securely processed through Stripe. MeigaHub does not store card data. Users can manage their billing from their subscription panel.

• Paid plans are billed in advance, either monthly or annually, as chosen by the user.
• Annual subscriptions include a discount over the equivalent monthly price, as detailed on the pricing page.
• Subscriptions automatically renew at the end of each billing period (monthly or annually) for the same amount, unless the user cancels before the renewal date.
• MeigaHub will notify users by email at least 15 days before each annual renewal, in compliance with Article 97.1.p) of the TRLGDCU (Spanish Consumer Protection Act).
• Users may cancel their subscription at any time from their panel, without penalty or additional charges (Art. 62.3 TRLGDCU). After cancellation, access to the subscribed plan continues until the end of the already-paid period.
• Prices include applicable VAT according to current regulations. Stripe issues the corresponding payment receipts.

In the event of a failed payment, MeigaHub will retry up to 3 times. If all attempts fail, the subscription will be marked as 'past due' and may be cancelled. The user will be notified of each attempt.

Subscribing to a paid plan requires legal capacity to contract under Article 1263 of the Spanish Civil Code: 18 years of age or an emancipated minor with legal authorization. Use of the Free plan is available to users aged 14 and over, in accordance with Article 7 of the LOPDGDD.

5. Right of Withdrawal

In accordance with Articles 102 to 108 of Royal Legislative Decree 1/2007 (TRLGDCU, Spanish Consumer Protection Act), the user has the right to withdraw from the subscription contract within 14 calendar days from the date of purchase, without the need to provide any reason and without any penalty.

However, as this is a digital service that is executed immediately, the user acknowledges and accepts the following conditions upon subscribing:

• Upon completing the subscription, the user expressly requests that the service begins immediately during the withdrawal period.
• The user acknowledges that, once the service has been fully performed during the corresponding period, they will lose the right of withdrawal (Art. 103.a TRLGDCU).
• If the user exercises the right of withdrawal before the service period is completed, they shall pay an amount proportional to the service already provided (Art. 108.4 TRLGDCU), calculated in calendar days.

To exercise the right of withdrawal, the user must communicate their decision unambiguously (for example, by email to [email protected] or through the subscription panel). MeigaHub will process the corresponding refund within a maximum of 14 calendar days from receipt of the communication, using the same payment method used by the user.

Digital content generated during service use (conversations, adapted documents, configurations) is not refundable once consumed, without prejudice to GDPR data portability rights.

6. Refund Policy

Outside the 14-day withdrawal period, the following refund policy applies:

Monthly Subscriptions

No refunds are issued for the current monthly period. Upon cancellation, the user retains access to the plan until the end of the paid month. No cancellation penalties apply.

Annual Subscriptions

No partial refunds are issued for unconsumed months of the annual plan. Upon cancellation, the user retains access to the plan until the end of the paid year. The user may choose not to renew at expiration without penalty.

Trial Periods

Free trial periods incur no charges. If the user does not cancel before the trial period ends, billing for the selected plan will begin automatically.

The Controller reserves the right to grant exceptional refunds at its discretion in cases of demonstrable technical error or substantial breach of service by MeigaHub. Exceptional refund requests should be directed to [email protected].

6 bis. Specialist Services — Hour Packs

MeigaHub offers specialist hour packs as an additional one-time payment service (non-recurring). These packs allow the user to receive personalized assistance from an assigned technical specialist.

Scope

Each pack includes a defined number of specialist work hours. Hours are consumed as the assigned specialist logs work sessions. Unused hours within the pack's validity period are non-refundable and non-transferable.

Pricing and payment

Pack prices are displayed on the pricing page with VAT included. Payment is made in full at the time of purchase via Stripe. There are no recurring charges or automatic renewal.

Validity

Each pack has a defined validity period (indicated in the pack description, typically 30 to 90 days). Unused hours at expiration are forfeited without right to refund.

Work sessions

Sessions are logged in minimum 30-minute blocks. The specialist documents each session with a description, category, and date. The user can review session details in their panel ("My Services").

Account access

By purchasing a pack, the user expressly authorizes the assigned specialist to access their MeigaHub account in a limited capacity and exclusively to deliver the contracted service. The specialist operates under a confidentiality obligation.

Right of withdrawal

In accordance with Art. 103(a) of the TRLGDCU, as this is a service whose execution begins with the consumer's prior express consent, the right of withdrawal may be lost once the service has commenced. The user is informed of this before completing the purchase and may:

• Expressly waive the right of withdrawal for the immediate start of the service.
• Not waive it, in which case the service will not begin until the 14-day period has elapsed (Art. 102 TRLGDCU), during which withdrawal is possible without penalty.

Pack refunds

If no hours have been consumed and the withdrawal period has not expired (nor been waived), the user may request a full refund. If hours have been partially consumed, a proportional refund for unused hours will apply, provided it is within the withdrawal period. After the withdrawal period or once hours are exhausted, no refund applies.

7. User LLM Servers

Users may connect their own LLM servers to the Service. By doing so, the user accepts that:

• They are solely responsible for their server, its configuration, maintenance, and the content generated by their models.
• The server must be their legitimate property or they must have authorization to use it.
• The maximum limit per account is 10 servers (expandable according to plan or upon request).
• They must not use the provided network access for purposes other than LLM connection with MeigaHub.
• The Controller may deactivate or remove servers that compromise system stability or security.

8. Acceptable Use and Prohibited Conduct

The following uses of the Service are strictly prohibited:

• Generating, distributing, or storing illegal, defamatory, discriminatory, violent content, or content that violates third-party rights.
• Creating malicious automations, spam, phishing, identity impersonation, or any form of fraud.
• Attempting to access servers, data, or resources belonging to other users.
• Performing network scans, denial-of-service attacks (DoS/DDoS), or any activity that compromises the infrastructure.
• Sharing access credentials or connection keys with unauthorized third parties.
• Using the Service for activities related to child exploitation, terrorism, illegal substance trafficking, or any activity penalized under Spanish or European law.
• Circumventing or attempting to circumvent usage limits, security controls, or rate-limiting mechanisms of the Service.
• Using the platform to harass, threaten, or intimidate other users or third parties.

9. Violation Classification

Violations of these Terms are classified into the following severity levels:

• Minor: Minor breaches of usage rules, such as careless use of automations without harmful intent.
• Moderate: Repeated spam, ongoing breaches of usage rules, or abuse of system resources.
• Severe: Malicious automations, identity impersonation, third-party privacy violations, or fraud.
• Critical: Illegal content, criminal activities, exploitation of system vulnerabilities, or any conduct penalized by law.

10. Enforcement and Sanctions Policy

MeigaHub applies a differentiated enforcement policy based on plan type:

Free Plan — Zero Tolerance

Any violation detected on free plan accounts, regardless of severity, will result in immediate account suspension. Access will be automatically blocked until the issue is resolved.

Paid Plans — Graduated Enforcement

• Minor violations: a formal warning will be issued. In case of repeat offenses, functionality restrictions will be applied.
• Moderate violations: warning with possible restriction. If two or more open violations accumulate, the account will be suspended.
• Severe or critical violations: immediate account suspension, without prejudice to any applicable legal actions.

Measures the Controller may take include:

• Warning: Formal communication of the detected violation, which is recorded in the account history.
• Restriction: Temporary limitation of specific features (automations, channels, tools).
• Suspension: Complete blocking of account access. The user will not be able to log in until the issue is resolved.
• Termination: Permanent deletion of the account and all associated data. Reserved for extremely severe violations or serious repeat offenses.

11. Appeals Procedure

Users who receive a sanction may submit an appeal through the contact channels indicated in these Terms. The procedure is as follows:

• The user will have a reasonable period to present their arguments in writing.
• The Controller will review the appeal and issue a reasoned decision.
• If the appeal is upheld, the sanction will be lifted and account access will be restored. If it is rejected, the sanction will remain in effect.

Filing an appeal does not automatically suspend the imposed sanction, unless the Controller deems it appropriate.

12. Intellectual Property

Regarding generated content:

• Texts generated by AI models have no recognized authorship under Spanish law.
• Users retain rights over content they introduce (prompts, files, documents).
• MeigaHub does not claim ownership of content generated by user models.
• The source code, brand, and design of MeigaHub are property of MEP Spain.

13. Availability and Maintenance

The Controller reserves the right to:

• Interrupt the Service for maintenance without prior notice.
• Modify usage limits (servers, tools, rate limits) according to operational needs.
• End the Alpha program and migrate to definitive service conditions.
• Modify subscription plan prices, notifying subscribed paid plan users at least 30 calendar days in advance (Art. 62.4 TRLGDCU). The user may cancel before the price change takes effect.
• Add, modify, or discontinue Service features. For substantial changes that significantly reduce the offerings of a paid plan, users will be notified 30 days in advance.

14. Liability

The Service is provided «as is». The Controller does not guarantee the accuracy, completeness, or suitability of responses generated by AI models. The user is responsible for verifying information obtained before making decisions based on it. Under no circumstances shall the Controller be liable for damages arising from content generated by AI models owned by the user.

For paid plans, the Controller's total cumulative liability to the user shall in no event exceed the amount actually paid by the user during the 12 months immediately preceding the event giving rise to the claim. Indirect damages, lost profits, data loss, loss of business opportunities, and any consequential damages are expressly excluded. This limitation does not apply where mandatory law does not permit limiting liability.

15. Indemnification

The user agrees to indemnify and hold harmless MEP Spain, its collaborators, and service providers against any claims, damages, liabilities, or expenses (including legal fees) arising from: (a) the user's use of the Service, (b) content generated through the user's AI models, (c) the user's breach of these Terms, or (d) infringement of third-party rights.

16. Force Majeure

The Controller shall not be liable for any failure or delay caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, power or telecommunications outages, infrastructure provider failures, labour disputes, government actions, pandemics, mass cyberattacks, or regulatory changes. In such cases, the affected obligations shall be suspended for the duration of the event.

17. Severability

If any provision of these Terms is declared null, invalid, or unenforceable by a competent court, the remaining provisions shall retain their full validity and effect. The affected provision shall be interpreted in the manner closest to its original intent that is valid.

The processing of the user's personal data is governed by our Privacy Policy, which forms an integral part of these Terms. Privacy Policy.

18. Applicable Law

These Terms are governed by Spanish law, in particular by Law 34/2002 on Information Society Services (LSSI-CE), the General Data Protection Regulation (GDPR), and Organic Law 3/2018 on Data Protection (LOPDGDD). For any dispute, the courts of MEP Spain's registered office shall have jurisdiction.

19. Dispute Resolution

In the event of a dispute arising from these Terms or the provision of the Service, the parties agree to attempt an amicable resolution before resorting to judicial proceedings:

• The user may submit a complaint in writing to [email protected]. MeigaHub commits to responding within a maximum of 30 calendar days.
• In accordance with Regulation (EU) No 524/2013, we inform you of the existence of the European Commission's Online Dispute Resolution (ODR) platform, accessible at: <a href="https://ec.europa.eu/consumers/odr" target="_blank" rel="noopener">https://ec.europa.eu/consumers/odr</a>.
• EU ODR Platform: https://ec.europa.eu/consumers/odr

If no agreement is reached, the courts of the consumer's domicile shall have jurisdiction, in accordance with Article 52.2 of the Spanish Civil Procedure Act, or the courts of MEP Spain's registered office if the user does not qualify as a consumer.

20. Contact

For any questions about these Terms of Service:

[email protected]